General
- How to Enable Push Notifications and WhatsApp Alerts on Your App
- What should I do if I need urgent assistance during the visit?
- What should I do in an emergency during the visit?
- How can I request for a Letter of Engagement?
- What is the Care Pro Connect?
- Do I have insurance coverage as a Care Pro?
Get Started
- How do I complete my application on the Care Pro app?
- How can I get Covid-19 Vaccination Report?
- How can I get Singapore Police Force (SPF) Eligibility for Spent Record?
- Document samples
- I am a newly approved Care Pro. What should I do?
- What do Homage Care Pros do?
Apply to Visits
- How do I apply for visits?
- How do I sort and filter my Inbox?
- What are the different tags in my Inbox?
- How do I view more visits?
- How do I view visits with nursing procedures?
- What do I need to know before I apply for a visit?
Complete Visits
- How do I ensure the safety and well-being for me and the Care Recipient during a visit?
- What should I do if I face an incident or have concerns during the visit?
- How do I report a concern with the visit?
- How do I report an incident that happened during the visit?
- How do I clock in for a visit?
- How do I clock out for a visit?
Payouts & Claims
- Do we have different payout rates for weekends and public holidays?
- Why are Care Pros paid differently?
- When will I receive my Care Pro payout?
- I did not receive my payout. What should I do?
- Will I receive a payout breakdown?
- What is included in a payout breakdown?
Late & Cancellations
GST
- What is Goods and Services Tax (“GST”)?
- Why are Care Professionals paying GST?
- What is the difference between Care Services provided to Individual Clients and Institutional Clients?
- What is Brokerage Fee?
- Why is GST levied on Brokerage Fee (Comission Fee)?
- How will GST affect my CP Payout for completed visits?