When Care Pros are met with an emergency during the visit, please follow the steps described in the Emergency Protocol. If you require immediate assistance during the visit, please chat with our Live Ops team via Get Help (Get in touch). Our operating hours are from 8.30AM to 5.30PM daily.
In the event of a medical emergency, call 995 immediately.
For more information on the Emergency Protocol, please refer to the following article:
What should I do in an emergency during the visit?
Alternatively, click the button to submit your request and we will respond within 3 business days.
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