What should I do in an emergency during the visit?

When faced with an emergency during a care visit, you must first determine the type of incident before proceeding to the next step, either to contact the relevant authorities or to inform our Live Ops team.

Refer to the Escalation Protocol below to determine the type of incident and the recommended corresponding action.

Type of Incident	Time Sensitive Medical Incident	Non-Time Sensitive Medical Incident	Non-Medical Incident
Definition	An injury or illness that could potentially result in death or serious complications if not treated immediately.	An injury or illness that requires medical attention from a physician but does not require an ambulance.	Incidents that are not medical in nature but require immediate follow up by Homage. These may or may not affect continuation of care.
List of Incidents	Loss of Consciousness Breathing Difficulties Chest Pain Severe Gastrointestinal Symptoms Dislocation / Fractured Bone Bleeding Cuts / Wound Head Injuries Falls Choking Poisoning / Overdose Allergic Reactions Burns Hypotension Hypertension (Emergency) Hypoglycaemia (Severe) Hyperglycaemia (Severe) Stroke Sepsis Vasovagal Syncope (Fainting) Urinary Retention (Complete) Seizures	Small External Cuts/Wound Fever Bruising Swelling Constipation Chronic Cough Diarrhoea Skin Rash	Verbal Abuse Indecent behaviour Harassment or intimidation, regardless of how slight (physical / verbal) Unreported CR’s condition that affects the continuation of care on the same or subsequent visit Medical Equipment Faulty Theft Case Occupational Health Safety (OHS)  CP sustains injuries CR has existing behavioural issues / mood swing, and this causes harm to CP
Actions	In the presence of NOK/CO, inform NOK/CO immediately to advise on 995 activation In the absence of NOK/CO, Call 995 immediately Inform our Live Ops team using the "Chat with us" function on Get Help (Get in touch) Stay on-site to perform necessary care (i.e CPR) if required Inform emergency personnel of the sequence of events, signs, symptoms etc Await further instruction from the Live Ops team Document events in Visit Summary in chronological order	Inform our Live Ops team using the "Chat with us" function on Get Help (Get in touch) of medical issues observed immediately Await further instruction from the Live Ops team Update the Live Ops team if CR’s condition worsens and results in further acute situations Document events in the Visit Summary and include photographs if applicable	Inform our Live Ops team using the "Chat with us" function on Get Help (Get in touch) Await further instructions from the Live Ops team If there is a risk of physical injury caused by the CR / CO / NOK due to violent behaviour: CP to leave the premises and contact the Live Ops team immediately

Glossary: NOK - Next-of-kin, CO - Care Owner, CR - Care Recipient