Visits
Issues with visits
- How can I submit a request to Customer Support?
- How do I approve or reject a time amendment request?
- What happens after I submit my visit request?
- When will a Care Pro be matched to my visit?
- How can I learn more about the assigned Care Pro?
- I made a request more than 24 hours ago but no one has contacted me. What can I do?
- When will I be notified if there are no Care Pros matched to my visit?
- How do I check the status of my visits and assigned Care Pro?
- What if the assigned Care Pro may not be strong enough to assist the Care Recipient?
- Do I need to provide a meal for the Care Pro during the visit?
- How do I update my Preferred Carepro?
- Can I have the same Care Pro for subsequent visits?
- What happens if a Care Pro cancels last minute?
- How do I schedule an In-Person Care Assessment (IPCA)?
- How can I chat with the assigned Care Pro?
- Where can I find the In-Person Care Assessment (IPCA) report?
- What is the minimum duration of a visit?
- How can I communicate with my Care Pro?
- Update the Requested Care Pro List
- How do I book a Home Personal Care & Nursing visit?
- How do I change the instructions for my visits?
- How do I reschedule a visit?
- How do I cancel a visit?
- I need care urgently, what should I do?
- Scheduling an In-Person Care Assessment (IPCA)
- How does Homage ensure the right Care Pro is assigned to my visit?
- How will I know if a Care Pro has been assigned to my visit?
- What is the minimum duration of a Care Visit?
- What happens after I submit my visit request?
- How do I extend the duration of an ongoing visit?