Visits
- How can I submit a request to Customer Support?
- How do I approve or reject a time amendment request?
- What happens after I submit my visit request?
- When will a Care Pro be matched to my visit?
- How can I learn more about the assigned Care Pro?
- I made a request more than 24 hours ago but no one has contacted me. What can I do?
Prepaid Packages
- Changing from Pay As You Go to Package Rate for Scheduled Visits
- Can I transfer my Prepaid Package?
- Must I book all visits under a Prepaid Package upon purchase?
- Are packages/discounts available for Homage services?
- What is the difference between Prepaid Packages and Pay As You Go?
- Is there a minimum visit duration for Prepaid Package visits?
Payments & Refund
- When will I need to pay for the visits?
- How and when will cancellation/change fees be charged?
- How and when will cancellation/change fees be charged?
- How do I request for a cancellation/change fee waiver?
- Setting up my Wallet
- Change/Cancellation fees for scheduled Visits
Manage your Account
- How can I update the Care Recipient's profile?
- Can I request for multiple-user access my Homage account?
- I filled up my Care Recipient Profile but don’t see an option to request for care. Why?
- Why do I have to fill up my Care Recipient Profile before requesting care?
- How do I delete my Homage account?
- Can I create multiple care recipient profiles in the same account?
Care Professionals
- What is the difference between a 'Caregiver' and an 'Advanced Caregiver'?
- What is the difference between an Enrolled Nurse and a Registered Nurse?
- Are Homage Care Pros COVID-19 vaccinated?
- What languages do Homage Care Professionals speak?
- What services can Homage Care Professionals provide?
- Who are the Homage Care Professionals (Care Pros)?
App Troubleshooting
Get Started
- What is Light Housekeeping?
- What is the Interim Caregiver Service?
- Change/Remove my credit card from the Wallet
- Does Homage provide live-in or 24-hour home care?
- What is Homage?
- Does Homage provide subsidised healthcare?