When will I need to pay for the visits?

Depending on whether you are on our Pay As You Go service or Prepaid Packages, the payment schedule differs.

If you are on our Pay As You Go service, you will be charged 3 days after the successful completion of the visit.

If you are on our Prepaid Packages, you will be charged at the point of purchase.

For more information, please refer to the following articles:

• How do I view my past and upcoming payment charges?
• How do I set up my wallet/payment methods?
• What is the difference between Prepaid Packages and Pay As You Go?

If you still need help, please submit a Request Form and we will respond within 2-3 business days or earlier if your visit date is approaching.