We would like to inform you that effective 8 April, we will be discontinuing our phone line support to streamline our customer support and improve your experience.
Rest assured that we will continue to provide you with exceptional support through:
Here is a guide on how you can send the request :
1. Scroll and click the "Get Help" section at the bottom of the Homage App.
Chat with us
- For enquiries regarding visits currently in progress or visits scheduled within the next 3 days. Most customers get a response from us within 15 minutes.
Request Form
- For enquiries, regarding any past visits or visits starting in 4 days or more. We aim to reach out to you within 3 working days.
If you still need help, you can Chat with Us on the Homage app from 9 am to 6 pm daily.
For assistance outside of office hours, please submit a Request Form and we will respond within 2-3 business days or earlier if your visit date is approaching.
For more information, please refer to the following articles:
How do I book a Home Personal Care & Nursing visit?
How do I approve or reject a time amendment request?
How do I check the validity and balance hours of my Prepaid Package?
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