How do I update my Preferred Carepro?

To update your requested Care Pro list, please follow the steps below:

1. Tap on 'Activity' tab to view your list of upcoming visits.
2. Select the visit you want to update the Requested Care Pro list. Please note that you can only update visits which do not have an assigned Care Pro, or one that has a 'Requested' status.
3. Tap on 'View/edit your requested Care Pros'.
4. Tap on 'Edit Care Pro list'. This allows you to add or remove Care Pros.
5. Add/remove Care Pros from the existing requested Care Pro list. Simply check or uncheck the box next to their name. If you decide not to have any requested Care Pros, simply select 'Clear All' at the top right corner to uncheck all the selection.
6. Select 'Save and Update'.
7. Look out for the 'Requested Care Pros updated!' confirmation pop-up. You will then be directed to the updated list of requested Care Pros for your visit

We will do our best to fulfil your request, but this is dependent on the availability of your requested Care Pros. If they are not available, we will look for a Care Pro that best matches your preferences.

To increase the likelihood of getting your requested Care Pro, we recommend choosing at least 5 individuals and booking at least 7 days in advance.