Why is my payout different from expected?

If you need clarification on your Care Pro payout, these are some reasons why:

• GST deduction
• Penalty fee for late visit cancellation or late clock-in
• Incomplete visit summaries that have not been submitted in the app
• Incorrect claims amount submitted in the app
  

If you still have questions about your Care Pro payout, please click the button below, attach any relevant proof / screenshots including the visit ID that there is a payout difference in, and we will respond within 3 business days.

Submit Request