Housekeeping Visit: Material List & Guidance

Before you begin your Housekeeping visit, please follow these quick steps to ensure a smooth and safe experience.

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🏠 Step 1: Confirm the Visit Scope

When you arrive at the Care Recipient’s (CR) home:

• Greet the family or CR politely.
• Confirm the visit scope and priorities based on the service requirements and visit instructions in your app
• Clarify special tasks, such as fan cleaning or window cleaning.
• If time is limited, ask the family to prioritise which areas should be cleaned first.

💡 Example: “Would you like me to focus on the bathroom or kitchen today?”

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🧴 Step 2: Check Cleaning Materials

Before starting, please check the cleaning materials available onsite. Each home may have different supplies — use what’s available and safe to use.

Please avoid using excessive cleaning solution and use only the amount necessary.

The list below shows recommended cleaning materials for reference only.

🪣 Cleaning Tools

• Broom and dustpan (set)
• Mop (set)
• Cleaning gloves
• Wet floor wiper (silicone floor scraper)
• Surface cleaning scrub
• Toilet scrub
• Bucket
• Wet wipes (disinfectant wipes)
• Window wiper (if required)
• Kitchen stove scrub (if required)

🧽 Cleaning Agents

• Detergent
• Dishwashing liquid
• General-purpose cleaner
• Cream or paste cleaner
• Disinfectant (e.g. Dettol 4-in-1 Multi-Surface Cleaner 1.5–2.5 L)
• Ajax / Fabuloso multi-purpose cleaner
• Cif Cream Cleaner

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🚨 If Cleaning Materials Are Missing

If you find that important tools or supplies are missing:

1. Pause the task and inform the family about what can or cannot be done.
   Example: “The mop isn’t available, so I’ll focus on surface cleaning for now.”
2. Contact Homage immediately through support channels for next steps.
3. Document clearly in your:
   • Visit Summary
   • Incident & Concern page and select "Missing cleaning material" and provide details.

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For more information, please refer to the following article: How do I report a concern with the visit?