Homage Product
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Recent activity by Homage Product-
How do I extend the duration of an ongoing visit?
We understand that you may sometimes require care to be delivered beyond the scheduled visit duration due to unexpected events. Please note that the service fees will be adjusted accordingly to ac...
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How do I reduce the duration of an ongoing visit?
Once our Care Pros have been assigned to a visit, they have committed their availability for the full duration. Please note that the full service fees will still be charged despite ending the visi...
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Why is my requested visit not showing up on the Homage app?
After you have successfully submitted a visit request on the Homage app, you will be able to see the visit under the "Activity" section > Upcoming. If you requested a visit through a phone call or ...
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When will I be notified if there are no Care Pros matched to my visit?
We aim to match a Care Pro to your requested visit within 2-3 days. For bookings made 1-2 days before the visit date, we will try our best to match a Care Pro. If no Care Pro has been assigned to ...
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How can I learn more about the assigned Care Pro?
To find out more about the assigned Care Pro, please refer to the steps below. Log in to the Homage app. Tap "Activity" located at the bottom screen. Select the visit you want to know more about. ...
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When will a Care Pro be matched to my visit?
We aim to match a Care Pro to your requested visit within 2-3 days. For bookings made 1-2 days before the visit date, we will try our best to match a Care Pro. Our Care Pros are assigned to visits ...
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How do I request for a change of Care Pro for my visit?
We recognise that establishing a strong rapport with your Care Pro is important in ensuring that quality care is delivered. While we strive to assign the same individual or pool of Care Pros to yo...
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What is an In-Person Care Assessment (IPCA)?
The In-Person Care Assessment (IPCA) provides a holistic assessment of your loved one’s living environment, as well as their cognitive and mobility skills. It is vital to help us match the right Ca...
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What is a visit summary?
We believe that involving family members in the care process enhances the well-being and overall outcomes for care recipients. To ensure that you are well informed about the care provided and your ...
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I made a request more than 24 hours ago but no one has contacted me. What can I do?
We appreciate your trust in Homage to provide care for your loved ones and understand that waiting for a Care Pro to be assigned to your visit can be stressful. We aim to match a Care Pro to you...