I made a request more than 24 hours ago but no one has contacted me. What can I do?

We appreciate your trust in Homage to provide care for your loved ones and understand that waiting for a Care Pro to be assigned to your visit can be stressful.

We aim to match a Care Pro to your requested visit within 2-3 days. For bookings made 1-2 days before the visit date, we will try our best to match a Care Pro.

Our Care Pros are assigned to visits based on their suitability and availability, and we will continue to search for one until 1 hour before the visit start time.

You can check the visit status on the Homage app or your email inbox. Under the "Activity" section in the Homage app, once a Care Pro has been successfully assigned to the visit, the visit status will change from "Searching CP" to the name of the assigned Care Pro.

If you still need help, you can Chat with Us on the Homage app from 9am to 6pm daily.

For assistance outside of office hours, please submit a Request Form and we will respond within 4-5 business days or earlier if your visit date is approaching.