Homage Australia
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Activity overview
Latest activity by Homage Australia-
Homage Australia created an article,
How can I update the Care Recipient's profile?
If your loved one's health has changed and you have visits starting in the next 3 days, please Chat with Us on the Homage app which is available from 9am to 6pm daily. We will update the care reci...
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Homage Australia created an article,
What happens after I submit my visit request?
Upon submission of a visit request, we will look for the right Care Pro to best meet your loved one's care needs. We aim to match a Care Pro to your requested visit within 2-3 days. For bookings m...
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Homage Australia created an article,
When will a Care Pro be matched to my visit?
We aim to match a Care Pro to your requested visit within 2-3 days. For bookings made 1-2 days before the visit date, we will try our best to match a Care Pro. Our Care Pros are assigned to visits...
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Homage Australia created an article,
How can I learn more about the assigned Care Pro?
To find out more about the assigned Care Pro, please refer to the steps below. Log in to the Homage app. Tap "Activity" located at the bottom screen. Select the visit you want to know more about. ...
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Homage Australia created an article,
I made a request more than 24 hours ago but no one has contacted me. What can I do?
We appreciate your trust in Homage to provide care for your loved ones and understand that waiting for a Care Pro to be assigned to your visit can be stressful. We aim to match a Care Pro to your ...
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Homage Australia created an article,
How do I share my feedback to Homage?
We are continuously seeking to improve our services and would love to hear your feedback. For Care Pro feedback, you can submit them on the Homage app by going to "Reports" and tap on "Rate Care P...
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Homage Australia created an article,
How do I suggest a new app feature?
We are always looking to improve our Homage app experience. If you have suggestions on new app features or ways to improve the Homage app, please submit a Request Form.
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Homage Australia created an article,
What should I do when my Homage app has technical issues?
Issues with the Homage app may be caused by several reasons. Please first try to troubleshoot by following these steps: Force close the app and re-open it Un-install and install the app on your ...
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Homage Australia created an article,
Can I request for multiple-user access my Homage account?
Every Homage account is created with a unique email address. To protect customer privacy and the confidentiality of the profile and visit details, only the account owner will be able to access his...
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Homage Australia created an article,
I filled up my Care Recipient Profile but don’t see an option to request for care. Why?
Depending on the Care recipient Care Profile and needs, an In-Person Care Assessment (IPCA) by a Homage Care Specialist might be required. In such cases, we are unable to accept visit requests unti...