What happens if a Care Pro cancels at the last minute?

The continuity of care to you and your loved ones is something we take very seriously.

Our Care Pros have to adhere to a strict code of conduct and will be penalised for cancelling or being absent for a scheduled visit.

In the unforeseen event of a visit cancellation, we will be in touch with you as soon as possible. We will also endeavour to arrange for another suitable Care Pro to resume care.

If you require further assistance, you can reach us at our Live Chat or [e-mail] and we'll get you the help you need.

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