Homage Product
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Recent activity by Homage Product-
Why is my payout different from expected?
If you need clarification on your Care Pro payout, these are some reasons why: GST deduction Penalty fee for late visit cancellation or late clock-in Incomplete visit summaries that have not be...
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Protecting Client Privacy & Data – Your Role as a Homage Care Professional
As a Homage Care Professional (CP), you are entrusted with access to highly sensitive personal and medical information. This is a responsibility we take seriously—and you must too.This guide outlin...
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How do I book a Home Personal Care & Nursing visit?
You can book visits directly from the Homage app up to 4 hours before the intended visit date. Multiple visits can be scheduled at one time, up to 3 months in advance.You are encouraged to book vis...
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How do I change the instructions for my visits?
We understand changes in care routine or needs may arise after visits have been confirmed. Please Chat with Us on the Homage app from 9am to 6pm daily, and we will relay the instructions to the ass...
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How do I reschedule a visit?
We understand that due to unforeseen circumstances, you may need to change the visit duration or reschedule the visit time or date. For visits which are: "Requested": We are still searching a Care...
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How do I cancel a visit?
We understand that unexpected situations can arise and you may have to cancel your visit. For visits which are: "Requested": We are still searching for a Care Pro. You can make changes at no charg...
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I need care urgently, what should I do?
We recognise that there may be situations where you require urgent care support for your loved ones. You can book visits on the Homage app up to 4 hours before the visit start time. For urgent ...
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How does Homage ensure the right Care Pro is assigned to my visit?
Our Care Pros are locally trained, qualified and curated to provide trusted care you can depend on. From our pool of Care Pros, we select those who have relevant experience to care for you and are ...
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How will I know if a Care Pro has been assigned to my visit?
You will receive an app and email notification. You can also check the visit details page in the app for the latest status.
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What happens after I submit my visit request?
Upon submission of a visit request, we will look for the right Care Pro to best meet your loved one's care needs. We aim to match a Care Pro to your requested visit within 2-3 days. For bookings m...