Homage Product
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Recent activity by Homage Product-
Why are Care Pros charged GST and why are we not given CPF?
Based on CP agreement, “You understand and intend that you will provide the Care Services to Care Recipients strictly as an independent contractor, and not as an employee, worker, agent, joint vent...
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Why has the visit I applied for "Expired"?
There are several factors for “expired” visits such as: Care Owner cancelled their visit request Care Owner requested a change in date/timing/service requirements Care Owner selected another Ca...
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Why is my claim rejected?
These are several reasons why your claim may be rejected: Incorrect claim item: Claim item submitted does not correspond to the specific visit. Eligibility of claim item: Refer to the article “W...
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What are the different engagement types?
Care Pros can experience delivering care in different environments and work schedules by applying for different engagement types. Engagement types Freelance: Flexible schedule with no minimal com...
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I am a preferred Care Pro for the Care Owner but am unable to view the respective visits. Why is this so?
As the preferred Care Pro for a Care Owner (CO), you will receive an instant invitation to apply for a visit when the CO has requested for you. If you do not see the visit, it may be due to the fol...
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How do I report a discrepancy in my payment/invoice?
To check if there is a discrepancy in your payment/invoice, please follow these steps: Log in to the Homage app. Tap on "Wallet" at the bottom of the screen. Select "Show all" under Completed/Upc...
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Can I submit a claim if it has passed 24 hours from the visit scheduled end time?
If you have missed the 24 hour claim submission timeframe, please click the button below and provide a valid reason on the late submission. Do note the discretion lies with Homage to process late ...
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What is Home Therapy?
Home Therapy enables care recipients to continue rehabilitation and recovery efforts from the comfort of their home. Each session is 60-minutes long and they are conducted by our therapists who ar...
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What should I do if the care recipient profile is not up to date or has missing information?
If you noticed the care recipient profile is not up to date or has missing information, please inform our Live Ops team using the "Chat with us" function on Get Help (Get in touch). Our operating h...
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How do I request for an invoice?
nvoices are usually sent to your email address at the following cadences: Home Personal/Nursing Care Visits: 3 days after Visit Completion Please kindly also check your spam/junk inbox for an ema...