What are the change/cancellation fees for visits?

Once our Care Pros have been assigned to a visit, they have committed their availability for the full duration.

For visits which are: 

• "Requested" - We are still searching for a Care Pro. As such, no cancellation or change fees will apply
• "Confirmed" - A Care Pro has already been assigned. As such, cancellation or change fees will apply if the visit is in less than 7 days

	Cancellations	Changes
More than 7 days from visit start time	No charges	No charges
Between >24 hours to 7 days from visit start time^	$25	$15*
Within 24 hours from visit start time	Full service fees	$25*

*No charges if assigned Care Pro agrees to the changes.

For more information, please refer to the following articles:

• How do I reschedule a visit?
• How do I cancel a visit?
• How do I request for a cancellation/change fee waiver?