Once our Care Pros have been assigned to a visit, they have committed their availability for the full duration.
For visits which are:
- "Requested" - We are still searching for a Care Pro. As such, no cancellation or change fees will apply
- "Confirmed" - A Care Pro has already been assigned. As such, cancellation or change fees will apply if the visit is in less than 7 days
| Cancellations | Changes | |
| More than 7 days from visit start time | No charges | No charges |
| Between >24 hours to 7 days from visit start time^ | $25 | $15* |
| Within 24 hours from visit start time | Full service fees | $25* |
*No charges if assigned Care Pro agrees to the changes.
For more information, please refer to the following articles:
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