How do I request for a cancellation/change fee waiver?

Once our Care Pros have been assigned to a visit, they have committed their availability for the full duration. To safeguard this commitment, we have implemented cancellation/change fees to minimise cancellations/changes.

That said, we understand that care plans may change at short notice when unexpected situations arise. If you are making a cancellation/change due to an extenuating circumstance, you may submit a request for a fee waiver and we may approve it on a case-by-case basis.

To submit a request for a fee waiver, please refer to the video guide and steps below: 

1. Log in to the Homage app  
2. Tap "Activity" at the bottom of the screen
3. Select the "History" tab on the top of the screen and select the visit with a cancellation/change fee charge
4. Tap the banner at the top of the screen  
5. Fill in the details and upload the necessary documents and/or photos
6. Submit the waiver request. We will respond to your request via email in 21 days

Requests for a fee waiver must be submitted within 7 days after cancelling/changing the visit.

If has been more than 7 days since the visit cancellation/change, please submit a Request Form and we will respond within 2-3 business days.