When will a Care Pro be matched to my visit?

We aim to match a Care Pro to your requested visit within 2-3 days.

For bookings made 1-2 days before the visit date, we will try our best to match a Care Pro.

Our Care Pros are assigned to visits based on their suitability and availability, and we will continue to search for one until 1 hour before the visit start time.

You can reschedule or cancel your visit without charge if no Care Pro has been assigned.

You can check the visit status on the Homage app or your email inbox. Under the "Activity" section in the Homage app, once a Care Pro has been successfully assigned to the visit, the visit status will change from "Searching CP" to the name of the assigned Care Pro.

If you need help, you can Chat with Us on the Homage app from 9am to 6pm daily.

For assistance outside of office hours, please submit a Request Form and we will respond within 2-3 business days or earlier if your visit date is approaching.