Will I still get help if I have issues during a visit?

Yes! Our Service Coordination team is here to assist you throughout your caregiving journey and provide support for any visit-related issues!

At the same time, you will have a dedicated Premier CarePro coordinator to support you throughout your contract. 

For any issues listed below, you can escalate them by submitting an escalation form which have been provided to you during your onboarding session, and your enquiries will be resolved within 1 working week.

1. You did not hear a response within the promised SLA
2. You are not satisfied with the response provided
3. You experienced trouble reaching the CP support team (app issue, technical difficulty)
4. You have feedback/concerns regarding your active contracts

You will also have access to the usual Homage Support channels.