Why can't I request for care although I have set up my care recipient profile?

Depending on the care recipient's profile and needs, an In-Person Care Assessment (IPCA) by our Care Specialist may be required.

If an IPCA is required, our Care Advisors will get in touch to better understand your care needs and schedule the IPCA. Once the IPCA is completed, you will be able to book visits from the Homage app.

In the meantime, we are unable to accept visit requests until the IPCA is conducted and we have a thorough understanding of the needs of the care recipients.

If you still need help, please email our Care Advisors at [e-mail].