Visits
- Update the Requested Care Pro List
- How does Homage ensure the right Care Pro is assigned to my visit?
- Booking a visit
- Request for specific Care Pros
- Request a change of Care Pro
- What happens if a Care Pro cancels at the last minute?
Prepaid Packages
- Can I extend the validity of my existing/expired Prepaid Package?
- Is there a minimum visit duration for Prepaid Package visits?
- Must I book all visits under a Prepaid Package upon purchase?
- Check validity and balance hours of Prepaid Package
- What is the validity period for Prepaid Packages?
- What is the difference between Prepaid Packages and Pay As You Go (PAYG)?
Payments & Refund
- Request for Refund
- Waiver for Change/Cancellation Fees
- Missing invoices
- Discrepancy in payment/invoice
- How and when will cancellation/change fees be charged?
- Change/Cancellation fees for scheduled visits
Manage your Account
- Can I request for multiple-user access my Homage account?
- How can I update the Care Recipient's profile?
- Can I create multiple Care Recipient profiles in the same account?
- I filled up my Care Recipient Profile but don’t see an option to request for care. Why?
- Why do I have to fill up my Care Recipient Profile before requesting care?
- How do I create a Care Recipient profile?
Care Professionals
- What languages do Homage Care Professionals speak?
- Are Homage Care Pros local?
- Are there male Homage Care Pros?
- What do Homage Care Professionals do?
- Who are the Homage Care Professionals (Care Pros)?
- What is the difference between an Enrolled Nurse and a Registered Nurse?
App Troubleshooting
Get Started
- What is Homage's Terms of Service?
- Does Homage have a Referral Programme?
- Is the Homage app available to users overseas?
- Where and how can I download the Homage app?
- Is Homage a subsidised healthcare service provider?
- What is Homage?