These are several reasons why your claim may be rejected:
- Incorrect claim item: Claim item submitted does not correspond to the specific visit.
- Eligibility of claim item: Refer to the article “What can be claimed” for the list of purchases eligible for claim reimbursement.
- Late claim submission: Only claims submitted within 24 hours from the visit scheduled end time will be processed.
- Incorrect proof of claim item: An incorrect image was attached in the Receipt section.
If you still have questions about your rejected claim, please click the button below and submit your enquiries. We will respond within 3 business days.
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