You will not be charged if you cancel with at least 7 days’ notice from the scheduled care visit or if the visit you have requested has not been assigned to a Care Professional.
Articles in this section
- Where can I find the complete Terms of Service?
- What happens if I cancel and/or change scheduled visits?
- How and when will cancellation/change fees be charged?
- How do I cancel my booking?
- I would like to make a change to a scheduled visit. Will I be charged?
- I need to cancel multiple visits. How does the cancellation policy apply?
- Will I be charged service fees for cancelled visit(s)?
- Do cancellation fees apply if I cancel with sufficient notice?
- Why are cancellation fees imposed?
- I scheduled visits before 25 March 2018, Wednesday. Will the policy affect me?