I would like to make a change to a scheduled visit. Will I be charged?

Change fees will apply if less than 7 days’ notice is given (for e.g. requesting a change in Care Professional, shortening visit durations etc.).

You will not be charged if you are extending the duration of previously scheduled visits and/or the Care Professional originally assigned is still able to commit to the changed care visit. 

For Urgent changes: Call our hotline at 6100 0055
For Non-Urgent changes: Let us know by submitting your new requirements here.