We all want the best for our loved ones. Cancelling a scheduled visit deprives another senior of quality care. Additionally, cancellation fees are meant to safeguard our Care Professionals who have previously committed to delivering care.
We empathise that caregiving situations may change at short notice. Should a cancellation be due to an unforeseen circumstance, you may appeal a cancellation fee by <submitting your reason here>. We review all appeals on a strictly case by case basis.